Welcome to Desborough Pets & Paws Etc.

*** Important Covid-19 Update ***  25.03.20

WE ARE OPEN

Temporary Store Opening Times:  Monday to Friday    9am - 4pm

                                                                 Saturday                    9am - 5pm

                                                                 Sunday                       10am - 4pm

Following the Prime Minister's address on Monday 20 March 2020, whereby pet shops have been designated as an 'Essential Retailer' our Desborough Pets and Paws Etc. stores will remain open until further notice.  Our Spa dog grooming salon based at our Paws Etc. Bourne End store will be temporarily closed.  To give some assistance to customers ordering smaller amounts, our home delivery service will now be free for any purchases above £35.  Purchases below this will still incur a £4.99 delivery charge.  Due to the higher than usual demand for this delivery service, we cannot guarantee a particular day or time but we will keep you updated as to when you can expect to receive your order.  At the moment, customers are waiting around 2 or 3 days for delivery but this is subject to change at any time.  Please bear in mind that other larger pet retailers are still quoting 10-14 day delivery times.

                           There will be stringent measures implemented within each store which we hope you can appreciate are needed in order to reduce the risk of spreading the virus.  These measures will help protect you and us from any potential infection.  They will include:

• Social Distancing  -  Please bear in mind the government's requirement that we must, wherever possible. maintain a 2 metre (3 step) distance from other people.
• Payment  -  All customer payments will be restricted to card & contactless payments only.  NO CASH WILL BE ACCEPTED.
• PPE (Personal Protective Equipment)  -  Staff may wear protective gloves and/or face masks while serving, as they see fit.
• Sanitisation & Disinfection  -  We have always cleaned and sanitised our stores but we will now significantly increase the number of times we will clean commonly touched items such as, but not limited to - door handles, card terminals, switches, tills etc. to help combat the spread of the virus.

As ever, our friendly staff will be very pleased to deal with any enquiry you may have or discuss your needs - including deliveries - during this very challenging time, so give them a call.  But please remember we are human beings too with families and loved ones also working during a challenging, stressful time so a little smile goes a long way - something yesterday's customer who told us to go do things to ourselves because (under the current circumstances) we wouldn't reserve food she hadn't paid for - clearly doesn't have time for.  

Finally, we would like to take this opportunity to wish every customer whether they be two or four legged, finned, furry or flight and their families the very best of health.

Thank you for your time.

Desborough Pets