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Delivery Options & T's & C's

                                                                 Delivery Options

LOCAL DELIVERIES

We  offer FREE standard delivery to all the towns and villages listed within our 'local delivery area'  (see below) on combined purchases of more than £49 to a single delivery address  Deliveries under £49 in these areas will incur a charge of £4.99. All deliveries to these towns and villages are made using our own van and driver.  Deliveries are on a Friday of each week.  Please ensure you have ordered by noon on the Thursday before you require your goods as the limited number of delivery slots get booked early.  We will always try to accommodate your needs but unfortunately we cannot guarantee delivery if orders are placed after midday.
 

LOCAL DELIVERY AREA
These are the areas that are included in the 'Local Deliveries' as set out above. If you live outside of this area, please see the 'Nationwide Deliveries' section below.
B - Beaconsfield Bisham Bourne End
C - Chalfont Common Chalfont St Giles Chalfont St Peter Coleshill Cookham Cookham Dean Cookham Rise
D - Denham Denham Green Downley
E - East Burnham
F - Farnham Comman Farnham Royale Flakwell Heath Forty Green Freith Furze Platt
G - Gerrards Cross Great Kingshill
H - Hazlemere High Wycombe Holmer Green Holtspur Hughendon Valley Hurley Henley
J -  Jordans
K - Knotty Green
L - Lane End Layters Green Little Marlow Loudwater
M - Marlow Marlow Common Marlow Bottom Medmendam Maidenhead
N - Naphill
P - Penn Penn Street Piddington
R - Radnage
S - Seer Green
T - Tylers Green
W - West Wycombe Wheeler End Widmer End Winchmore Hill Wooburn Wooburn Green Wycombe Marsh
 
NATIONWIDE DELIVERIES
All deliveries outside of the areas above will be despatched via couriers. We usually despatch goods on a 48 hour courier and will inform you once items have been despatched.
Please note, we do reserve the right to refuse orders if we cannot deliver them within a reasonable delivery window or financial constraints. In these cases, we will inform customers and make a full and immediate refund.

RETURNS PROCEDURE
 
Faulty Product – Should any product purchased from us be found to be faulty, damaged in transit, or differing from the description given on our website, then we will arrange to either make a full refund or replace the product. All returns must be notified by email and returned to our Gerrards Cross store within 14 days of delivery of the product.  All fragile items (eg. fish tanks, bulbs etc) must be inspected whilst our driver is on your premises as claims for these items cannot be accepted afterwards.
 
Products purchased by customers in error - In the event of a customer purchasing an item from us mistakenly, we will be pleased to refund the item provided that the original item is returned to us unused and in saleable condition with all original packaging. Unwanted items can be only be returned to our Gerrards Cross store.  In cases where the customer is either unable or unwilling to return the item to our store after mistakenly purchasing a product, we will arrange collection from the original delivery address and reserve the right to charge a £5 uplift fee to cover the cost of collecting the item. This does not affect your statutory rights as a consumer. To arrange to return a product or for further information about returns or refunds please e-mail us or telephone us 01753 891 453
 

Thank you for visiting Desborough Pets. This Desborough Pets website has been made available to you subject to your compliance with the terms and conditions set forth below (see "Conditions of Use"). Please read this document carefully before accessing the Desborough Pets website or use of its services. By accessing or using this website, you are agreeing to the Conditions of Use detailed in this page. If you do not wish to be bound by the Conditions of Use, you may not access or use the website.

Modifications of the Conditions of Use
Desborough Pets reserves the right to change the terms, conditions at any time, and such modifications shall be effective immediately upon posting of such changes. You are therefore responsible for reviewing these Conditions and additional terms or notices posted on the Desborough Pets website. Your continued access of this website shall be deemed your conclusive acceptance of the modified agreement.

Electronic Communications
When you visit Desborough Pets or send e-mails to us, you are communicating with us electronically, and thereby you are consenting to receive communications from us electronically or by other means available. It is also further understood that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

License and Website Access
Desborough Pets grants you limited license to access and make personal use of this website and not to download (other than for page caching purposes) or modify it, or any portion of it, except with the express written consent of Desborough Pets This website or any portion of this website may not be reproduced, duplicated, sold or resold, adapted, copied, transmitted or otherwise exploited for any commercial purpose without the express written consent of Desborough Pets

You may not frame, or use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, flash movie, page layout, or forms) of Desborough Pets without the express written consent of Desborough Pets You may also not use META tags or any other "hidden text" which utilize our domain properties such as www.desboroughpets.com / www.desboroughpets.co.uk, or any other derivative of our domain and/or company name without the express written consent of Desborough Pets You are hereby granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Desborough Pets so long as the link does not portray any false, misleading, derogatory, or otherwise offensive matter.

Privacy
Please review our Privacy Policy document, which also governs your visit to Desborough Pets to understand our practices regarding the use and disclosure of your personal information. You will find this document at the top of our web site named Privacy Policy.

Copyright and Licenses
The entire contents of this website, including, but not limited to: Text, graphics, logos, button icons, Flash movies, audio clips, images, data compilations, digital downloads, and software, are the property of Desborough Pets, its content suppliers or it's clients and are protected by Domestic and International copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior express written consent of Desborough Pets


Your submissions of files including, but not limited to: Resumes, e-mail, flash movies, images, logos, audio loops, and other software hereby constitutes your agreement to grant Desborough Pets a non-exclusive, royalty-free, worldwide, sub-licensable, perpetual license, to reproduce, distribute, transmit, modify, adapt, sub-license, and publicly display any such submissions. You also grant Desborough Pets the right to utilize your name in connection with all advertising, marketing and promotional materials related thereto.

Limitation of Liability for services provided by Desborough Pets
In no event shall Desborough Pets, its affiliates or their respective employees, agents, suppliers, contractors or licensors shall be liable for any indirect, incidental, special or consequential damages, or loss of profits, revenue, data or use, suffered by Client, Client Customers or any third party, whether in an action, tort or strict liability or other legal theory, even of such party has been advised of the possibility of such damages. In no event shall Desborough Pets's liability for any damages, losses, and causes of action whether in contract or tort (including negligence or otherwise) exceed the actual amount paid by Client to Desborough Pets during the 12-month period prior to the date the damage or loss occurred or the cause of action arose.

Disclaimer of Warranty/Limitation of Liability
THIS WEBSITE AND RELATED INFORMATION IS PROVIDED BY DESBOROUGH PETS ON AN "AS IS" AND "AS AVAILABLE" BASIS. DESBOROUGH PETS MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS OF ANY KIND, OR AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DESBOROUGH PETS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIEDLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DESBOROUGH PETS DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM DESBOROUGH PETS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DESBOROUGH PETS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITELUDING, BUT NOT LIMITED TO DIRECT, INDIRECTIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

DESBOROUGH PETS USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE. DESBOROUGH PETS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY TYPOGRAPHICAL OR OTHER ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE. IN THE EVENT THAT A PRODUCT IS LISTED AT AN INCORRECT PRICE OR VALUE OR WITH OTHER INCORRECT INFORMATION, DESBOROUGH PETS SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR THE PRODUCT LISTED INCORRECTLY. IF A PRODUCT SUCH AS T-SHIRTS, POSTERS, AND OTHER DESBOROUGH PETS BRANDING MATERIAL OFFERED BY DESBOROUGH PETS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT TO DESBOROUGH PETS FOR A REFUND. ALL POSTAGE REQUIRED TO RETURN A PRODUCT WILL BE AT THE BUYER'S EXPENSE.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Case Studies and Portfolio Links
As part of its contractual agreement with its clients, Desborough Pets has reserved the right to link and/or describe work conducted for selected clients as part of its Portfolio and Case Studies. You as the visitor reserve the right to review and visit links to these web sites but do not hold rights or permission to copy, in part or full any logos, images, text/content, animations, or any other copyrighted material from this web site or client sites without direct permission of the client.

Applicable Laws and Regulations
By visiting the Desborough Pets website, you agree that the laws of the United Kingdom, without regard to principals of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Desborough Pets

Disputes
Any dispute relating in any way to your visit or access of the Desborough Pets website or to the products or services you purchase through the Desborough Pets website shall be submitted to binding arbitration in the United Kingdom. Except that, to the extent you have in any manner violated or threatened to violate Desborough Pets intellectual property rights. Desborough Pets may seek injunctive or other appropriate relief in any state or federal court in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator's award shall be binding and may be entered as a judgment in any other court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.
 
Indemnification
You agree to indemnify, defend and hold harmless Desborough Pets, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the website against all losses, expenses, damages and costs, including solicitor's fees, resulting from any violation of these Conditions of Use (including negligent or wrongful conduct) by you or your use and access of the Desborough Pets website, or use of its services.
 
Desborough Pets Services Indemnification:
You agree to fully defend and indemnify and hold harmless Desborough Pets of and from any and all third party claims, causes of action, demands, costs, damages including both direct and consequential damages, specifically including attorneys fees and costs, expert fees and costs and mediation and/or arbitration fees and costs incurred (whether paid or not) as the result of any breach or claim of breach of this agreement or your negligence whether active or passive or any negligence of Desborough Pets in any way related to your use of the Desborough Pets's services or any portion thereof.

You agree to fully defend and indemnify and hold harmless Desborough Pets of and from any and all third party claims, causes of action, demands, costs, damages including both direct and consequential damages, specifically including attorneys fees and costs, expert fees and costs and mediation and/or arbitration fees and costs incurred (whether paid or not) as the result of any violation or claimed violation of any copyright or other intellectual property right of any third party which is in any way related to your use of the Desborough Pets services or any portion thereof. Choice of counsel remains exclusively that of Desborough Pets

You agree that upon the assignment of your Hosting user ID and password that you will maintain the confidentiality of your account information and assume all responsibility of and from any loss, theft or other destruction of any data as the result of any access to your account via the use of your user ID. You further agree to defend and indemnify and hold harmless Desborough Pets of and from any and all third party claims, causes of action, demands, costs, damages including both direct and consequential damages, specifically including attorneys fees and costs, expert fees and costs and mediation and/or arbitration fees and costs incurred (whether paid or not) as the result of any claim for damages in any way related to the disclosure of your confidential User ID and Password information. Choice of counsel remains exclusively that of Desborough Pets

International Use
Given the global nature of the Internet, you agree to comply with all local rules including, without limitation, rules about the Internet, data, e-mail, privacy, copyright, and trademark infringement. Additionally, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside.

Third Party Links
Linked websites are controlled by Desborough Pets and Desborough Pets is not responsible for the contents of any linked site or any link contained in a linked site. Desborough Pets provides links to you only as a service, and the inclusion of any link does not imply or constitute an endorsement by Desborough Pets of the site.

Other Provisions and Rules
Desborough Pets failure to insist upon or enforce strict performance of any provision of these Conditions of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Conditions of Use. Desborough Pets may assign its rights and duties under these Conditions of Use to any party at any time without notice to you. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved
 

 

 

 

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